Privacy Policy

We take your privacy seriously - here's how we handle your info

Last Updated: November 3, 2025

Look, we get it - nobody actually wants to read through pages of legal jargon. But your privacy matters to us, so we've tried to keep this straightforward. At Crysta Vorn Spire Fitness, we're committed to protecting your personal information while helping you crush your fitness goals. This policy explains what we collect, why we need it, and how we keep it safe.

When you sign up with us, we're gonna need some basics to get you started. Here's what we typically collect:

  • Personal Details: Name, email, phone number, date of birth - the usual stuff you'd expect
  • Payment Info: Credit card or banking details for membership fees (we use secure payment processors, don't worry)
  • Health & Fitness Data: Medical history, injury records, fitness goals, body composition metrics - anything that helps us train you safely and effectively
  • Emergency Contacts: Because safety comes first, we need someone we can call if things go sideways
  • Usage Data: Check-in times, class bookings, equipment preferences - helps us understand what's working
  • Photos & Videos: If you participate in promotional content or progress tracking sessions

We're not out here collecting stuff we don't need. Everything we ask for has a purpose in making your training experience better or keeping our facility running smoothly.

Your data isn't just sitting in a database collecting dust. We actually use it to make your experience better:

  • Program Development: Tailoring training plans that actually work for YOUR body and goals
  • Scheduling & Booking: Managing class reservations, trainer appointments, and facility access
  • Billing: Processing payments and keeping your membership active
  • Communication: Sending you class updates, schedule changes, and occasionally some fitness tips we think you'll dig
  • Safety & Compliance: Keeping emergency info handy and meeting legal requirements
  • Facility Improvements: Understanding peak times, popular classes, equipment needs - all that operational stuff
  • Marketing: Letting you know about new programs or special offers (you can opt out anytime)

We're not selling your data to sketchy third parties or spamming you with garbage. Everything we do with your info is about making Crysta Vorn Spire a better place to train.

Security isn't just a checkbox for us - we take this stuff seriously. Here's how we keep your information locked down:

  • Encryption: All sensitive data is encrypted both in transit and at rest - basically means it's scrambled so hackers can't read it
  • Secure Servers: We use industry-standard hosting with firewalls, intrusion detection, and regular security audits
  • Limited Access: Only staff who actually need your info to do their jobs can access it - not everyone can see everything
  • Staff Training: Our team knows the drill when it comes to handling personal information properly
  • Regular Updates: We keep our systems patched and updated to protect against new vulnerabilities
  • Secure Payment Processing: Credit card info goes through PCI-compliant payment processors - we don't store your full card details

Look, no system is 100% foolproof - anyone who tells you otherwise is lying. But we do everything reasonable to keep your data safe and we're constantly improving our security measures.

We're not in the business of selling your info, but there are some situations where we might need to share it:

  • Service Providers: Payment processors, email platforms, scheduling software - the tools we use to run the business. They're all bound by their own privacy policies
  • Legal Requirements: If the law requires us to hand over information, we've gotta comply
  • Emergency Situations: If there's a medical emergency, we'll contact your emergency contacts or medical personnel
  • Business Transfers: If we ever sell the business or merge with another company, your info would transfer with the business
  • With Your Consent: If you specifically ask us to share something - like sending your progress to your sports team or doctor

We vet any third parties we work with to make sure they handle data responsibly. Your trust matters to us, and we're not gonna blow it by being careless with who sees your info.

We don't keep your data forever - that'd be weird and unnecessary. Here's our general approach:

  • Active Membership: While you're training with us, we keep everything current and accessible
  • After You Leave: We'll keep basic records for about 7 years for accounting and legal purposes (tax stuff, mostly)
  • Health Records: Medical and injury information is retained longer due to liability requirements - usually around 10 years
  • Marketing Data: If you unsubscribe from communications, we'll stop sending stuff but keep a record that you opted out (so we don't accidentally re-add you)

Once the retention period's up, we securely delete or anonymize your information. If you want us to delete your data sooner, just ask - we'll do what we can within legal limits.

This is YOUR data we're talking about. Under Canadian privacy laws (PIPEDA), you've got some solid rights:

  • Access: You can ask to see what personal information we have on you
  • Correction: If something's wrong or outdated, let us know and we'll fix it
  • Deletion: Request that we delete your data (with some legal exceptions)
  • Portability: Ask for a copy of your data in a format you can take elsewhere
  • Opt-Out: Unsubscribe from marketing emails anytime - there's a link in every message
  • Withdraw Consent: If you gave us permission for something specific, you can take it back
  • Complain: If you think we've mishandled your data, you can file a complaint with the Privacy Commissioner of Canada

To exercise any of these rights, just shoot us an email at info@crystavornspire.info or give us a call. We'll respond within 30 days max, usually sooner.

Our website uses cookies - those little files that remember stuff about your visit. Nothing sinister, just practical stuff:

  • Essential Cookies: Keep you logged in, remember your class bookings - basic functionality
  • Analytics: Help us understand which pages people visit, how long they stay, what's popular - so we can improve the site
  • Preferences: Remember your settings so you don't have to keep entering them

You can disable cookies in your browser if you want, but some features might not work properly. We're not using tracking for creepy advertising purposes - just trying to make the website work better.

We do work with youth athletes and teens, but we take extra care with anyone under 18:

  • We require parental or guardian consent before collecting any information from minors
  • Parents can review, update, or request deletion of their child's information at any time
  • We only collect what's necessary for training and safety purposes
  • Youth training data is handled with additional privacy protections

If you're a parent and have questions about your kid's information, reach out anytime. We're happy to walk you through what we have and why.

Privacy laws change, our business evolves, and sometimes we need to update this policy. When we do:

  • We'll update the "Last Updated" date at the top of this page
  • If it's a significant change, we'll send you an email or post a notice in the gym
  • The updated version will be posted on our website
  • Continuing to use our services after changes means you're cool with the new terms

We won't make major changes without giving you a heads up. And if you're ever unsure about something, just ask - we're here to help.

Got questions? Concerns? Want to know what data we have on you? We're here for it.

Email: info@crystavornspire.info

Phone: (604) 789-5342

Address: 2845 Granville Street, Vancouver, BC V6H 3J4, Canada

We aim to respond to all privacy inquiries within 30 days. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or through their website at priv.gc.ca

Need a Copy for Your Records?

Download a PDF version of this privacy policy to keep on hand.

Download Privacy Policy (PDF)
Bottom Line: We collect what we need to train you effectively and run our facility. We keep it secure. We don't sell it. You have rights over your data. If you have questions, just ask. Pretty straightforward, right?